Our website is currently under maintenance from the 4th to 12th January 2022 and our phone lines will be closed during this period.

Any Orders placed during this time will not be processed until the 13th January 2022.

Privacy Policy

Flooring Direct UK Ltd would like to take this opportunity to assure you, our valued customer, that we are 100% committed to protecting your privacy and security.

Your Personal Information:

In order to process your order and to provide you with the best possible level of service, we need to collect some necessary information about you. However, we only use the information we collect about you in accordance with the Data Protection Act 1999.

Flooring Direct UK Ltd will never collect sensitive information about you without your explicit consent.

The information we collect about you includes:

  • Your name
  • Your address
  • Your e-mail address
  • Your telephone number
  • Your credit / debit card details
  • Your order history and profile

Flooring Direct UK Ltd will not, under any circumstances, pass any of the information we have collected about you onto any third party. Our commitment to customer service ensures that all personal information is held securely, in accordance with both our internal security policy and the UK Data Protection Act 1998, to ensure that no other party is able to view your details.

If you wish to check the information that we hold about you, you can do this at any time by emailing us by clicking here. If any of the information we hold is inaccurate we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.

Emailing:

Flooring Direct UK Ltd does not endorse “spam” mail - we know how annoying this is! Although we will email you to confirm your order, we promise not to email you in the future unless you have given us your consent and we will of course give you the opportunity to refuse any marketing email from us.

Cookies on Your Browser:

In order to continually improve our service, Flooring Direct UK Ltd uses technology to track the patterns of behaviour of visitors to our site. This can include a “cookie” that is stored on your internet browser. The information collected in this way can be used to identify you when you return to our website and therefore to provide a more personalised shopping experience.

If you would prefer us not to store cookies on your browser, you can usually modify your browser settings to prevent this happening.

If you have any queries or comments regarding our privacy policy, please contact us by clicking here.

Please Note: If you contact us for details of the information we hold about you, it is important that you quote your original email address – the one you used when you first contacted us. Without this we may be unable to trace your details.

Secure Shopping at Flooring Direct UK Ltd:

Flooring Direct UK Ltd understands that many consumers are wary of shopping on the internet, but we can assure you that shopping at Flooring Direct UK Ltd is completely safe and secure.

Our secure server encrypts all information you give us, including your name, address and credit or debit card details, to ensure that this information can be safely transmitted through the internet without any other party being able to access it. Flooring Direct UK Ltd never passes any of your details on to any third party.

Flooring Direct UK Ltd reserves the right to decline to accept an order at our absolute discretion.

Registered Address

Aissela
46 High Street
Esher
KT10 9QY